Shipping & Refunds

This Shipping & Refund Policy describes how we manage shipping & refunds

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Instructions
All items are available for worldwide delivery.

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 15 business days of the date of your order for Canada & El Salvador. For worldwide shipping we make every effort to fulfill your order within 30 business days.

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

If there is any damage to the packaging on delivery, contact us immediately at

We do not take returns. To be eligible for a refund, we require a receipt or proof of purchase in the form of an order number and your order must have not been delivered per carrier tracking info.

Refunds (if applicable)
If your Ting product is damaged and NFC capability is compromised, you may be eligible for a replacement. We offer replacements for damaged Ting products with photo/video proof within 48 hours of being delivered.

If you are having trouble activating your Ting or Tinging to compatible phones and you would like to request a refund or replacement, please contact our team at Typically, all issues can be resolved with some helpful tips from the team!

If you have successfully activated your Ting product and are experiencing issues Tinging to a compatible device after you’ve contacted , you may be eligible for a replacement. If you have successfully activated your replacement Ting product and are still experiencing issues Tinging to a compatible device, you may be eligible for a refund.

If you request a refund and our team cannot confirm the potential defect, you may be eligible for a partial refund on your order.

Once approved for a refund, we will send you an email notifying you that we have refunded your purchase. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-4 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items
Only regular priced items may be refunded (if applicable), unfortunately sale items cannot be refunded. 

We do not accept exchanges. 

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at .

• 3 Navy Wharf Ct, Toronto, ON. Canada M5V3V1 
• Email:
• phone : +1 647 780 3820

Effective as of July 1, 2021