For the purpose of this Policy, “Personal Information” means any information relating to an identified or identifiable individual. This includes Personal Information collected and processed by us when you access our websites (including tingtags.com) (the “Website”), the Ting app, and the services related to them (collectively, together with the Website, Ting app, and the related services, our “Services”). This Policy describes the Personal Information that we gather from you on our Services, how we use and disclose such Personal Information, your rights and choices with respect to your information, and how you can contact us if you have any questions or concerns. Beyond this Policy, your use of our Services is also subject to our Terms ofUse.
1. Personal Information We Collect
We may collect and use the following Personal Information about you:
2. Personal Information You Provide to Us.
Communications with us. When you contact us directly, we may receive additional information about you. For example, when you contact us for customer support, we may receive your name, email address, the content of a message or attachments that you may send to us, and other information you choose to provide. If you subscribe to our newsletter, then we will collect certain information from you, such as your email address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.
Transaction-related information.When you purchase something on the Website or the Ting app, you may be asked to provide us with your information such as your name, phone number, and address. Your payment-related information, such as credit card, or other financial information, is collected by our third party payment processors on our behalf.
Service-related information. When you use our Services, you can choose to provide certain Personal Information, including your contact information, social media links, and location.
Product reviews.When you reply to our request to review and rate your experience with our Services, you may provide us with additional information about you. The information we collect from you varies depending on the review but typically includes your name, the Service you used, and your opinion about the Service.
3. Personal Information We Collect When You Use Our Services.
Location information. When you use our Services, we may infer your general location information, for example, when you use the Ting app.
Device information. We receive information about the device and software you use to access our Services, including IP address, web browser type, and operating system version.
Usage information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, purchases you make, and the dates and times of your visits.
Information from Cookies and Similar Technologies.We and third party partners collect Personal Information using cookies, pixel tags, or similar technologies. Our third party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. We may use both session cookies (which are deleted from your device after you leave the Website) and persistent cookies (which remain on your device for longer or until you delete them manually). A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from our Services, you may not be able to utilize the features of our Services to their fullest potential.
4. Personal Information We Receive from Third Parties.
Information from third party services. We obtain Personal Information from third parties, such as Facebook, Snapchat, YouTube, when you click on third party buttons or beacons (such as Facebook “like” or “share” buttons, or embedded YouTube video) on our Website. If you choose to link our Services to a third party account, such as Facebook, Instagram, or Snapchat, we may receive information about you, including your profile information and your photo. If you wish to limit the information available to us, you should visit the privacy settings of your third party accounts to learn about your options. If we combine or associate information from other sources with Personal Information that we collect through our Services, we will treat the combined information as Personal Information in accordance with this Policy.
We use the information we collect for the following purposes:
A. What Are Cookies and How Do We Use Them.
Cookies are small files of letters and numbers that we store on your browser or the hard drive of your computer.
Pixel tags and web beacons are tiny graphic images placed on web pages or in emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, the pixel tags and web beacons generate a notice of that action. These tools allow us to measure response to our communications and improve our Website and Services.
Below is an overview of the types of Cookies that we and third parties may use to collect Personal Information.
B. Our Use of European Personal Information.
If you are located in the European Economic Area, we only process your Personal Information when we have a valid “legal basis”, including when:
III. How We Share the Personal Information We Collect
Except as described in this Policy, we will not disclose your information that we collect on our Services to third parties without your consent. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:
1. Your Rights and Choices
Marketing Communications.You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt-out of receiving promotional messages from us, you may continue to receive administrative messages from us.
Your European Privacy Rights. If you are located in the European Economic Area, you have the additional rights described below.
You may exercise these rights by contacting us using the contact details at the end of this Policy. Before meeting your request, we may ask you to provide reasonable information to verify your identity. Please note that there are exceptions and limitations to each of these rights, and that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain information for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
2. International visitors
Our Services are hosted in the Canada and are intended for visitors located within Canada. If you choose to use our Services from regions of the world with laws governing data collection and use that may differ from Canadian law, then please note that you are transferring your Personal Information outside of those regions to Canada for storage and processing, which does not have the same data protection laws as your jurisdiction. When we transfer your Personal Information to Canada, we take steps to comply with applicable data protection law, in particular legal requirements regarding adequate protection for data transfers. Also, we may transfer your data from Canada to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our Services.
3. European Visitors
If you are located in the European Economic Area, we will comply with applicable EEA data protection law when transferring your Personal Information outside of the EEA. We may transfer your Personal Information to countries which have been found to provide adequate protection by the EU Commission, use contractual protections for the transfer of Personal Information, transfer to recipients who have adopted Binding Corporate Rules, or rely on an appropriate legal derogation. For more information about how we transfer outside of the EEA, or to obtain a copy of the contractual safeguards we use for such transfers, you may contact us using the contact details given below.
VII. Third Parties
Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Policy does not apply to your activities on these third party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.
We take measures designed to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When determining the specific retention period, we take into account various criteria, such as the type of service provided to you, the nature and length of our relationship with you, and mandatory retention periods provided by law and the statute of limitations.
We make reasonable efforts designed to protect your information by using physical and electronic safeguards to improve the security of the information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.
X. Children’s Privacy
We do not knowingly collect, maintain, or use Personal Information from children under 13 years of age, and no part of our Services are directed to children. If you learn that a child has provided us with Personal Information in violation of this Policy, then you may alert us at firstname.lastname@example.org .
XI. Update Your Personal Information or Pose a Question
XII. Changes to this Policy
We will post any adjustments to this Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share Personal Information previously collected from you through our Services, we will notify you through our Services, by email, or other communication.
XIII. Contact Information
If you have any questions, comments, or concerns about our processing activities, please email us at email@example.com or get in touch with us using the contact details below:
• 3 Navy Wharf Ct, Toronto, ON. Canada M5V3V1
• Email: firstname.lastname@example.org
• phone : +1 647 780 3820
Effective as of July 1, 2021